Refund & Cancellation Policy
Last Updated: August 2026
Welcome to Gana Adhikar. This Refund & Cancellation Policy applies to digital ePaper subscriptions and other subscription-based services purchased through GanaAdhikar.com.
By purchasing a subscription, you agree to the terms outlined below.
1. Digital Subscription Policy
Gana Adhikar provides paid digital subscriptions that allow subscribers to access eligible ePaper editions and other subscription benefits according to the selected plan.
Once a subscription payment has been successfully completed and access to the paid service has been activated, the subscription is generally considered non-refundable, except in the circumstances specifically mentioned in this policy.
2. Eligible Refunds
A refund may be considered in the following circumstances:
- You were charged more than once for the same transaction.
- Payment was successfully deducted, but your subscription was not activated.
- An incorrect amount was charged due to a verified technical error.
- A payment was completed, but the purchased subscription could not be provided due to a technical issue on our platform.
- An unauthorized or incorrect transaction is confirmed after appropriate verification.
- A refund is required under applicable law.
All refund requests are subject to verification and approval by Gana Adhikar.
3. Non-Refundable Situations
Refunds will generally not be provided if:
- You change your mind after purchasing a subscription.
- Your subscription has already been activated and you have accessed premium ePaper content.
- You purchased the wrong subscription plan by mistake.
- You did not use the subscription during its validity period.
- You forgot to cancel an eligible auto-renewing subscription before the next billing date.
- Your account or subscription was restricted because of a violation of our applicable terms or policies.
4. Auto-Renewal
Certain subscription plans may support automatic renewal.
When Auto-Renew is enabled for an eligible subscription and supported payment method, the subscription may renew according to the selected billing cycle.
If you do not wish to continue an auto-renewing subscription, you should cancel auto-renewal before the next scheduled billing date.
Cancellation of auto-renewal prevents eligible future renewal charges but does not automatically provide a refund for a subscription period that has already been successfully charged.
5. Subscription Cancellation
Subscribers may cancel an eligible auto-renewal from their subscriber account where this option is available.
After cancellation, access to paid content may continue until the end of the current paid subscription period. The subscription will then expire unless it is renewed again.
Cancellation does not normally result in a refund for the remaining unused portion of an active subscription.
6. Duplicate or Failed Transactions
If money has been deducted from your account but the transaction appears unsuccessful or your subscription is not activated, please contact us before making repeated payments.
We will verify the transaction with the relevant payment records and, where applicable, the payment service provider.
If a duplicate payment is confirmed, the additional eligible payment may be refunded.
7. Manual Payments
Where Gana Adhikar offers a manual/offline payment option, subscribers may be required to submit payment details or proof of payment.
A subscription will be activated only after the payment has been successfully reviewed and approved.
Submitting payment proof does not by itself guarantee approval of a subscription or refund request.
8. How to Request a Refund
To request an eligible refund, please contact Gana Adhikar and provide:
- Subscriber's full name
- Registered email address or mobile number
- Transaction/Payment ID
- Subscription plan
- Payment amount
- Date of payment
- Payment method
- Reason for requesting the refund
- Any relevant payment receipt or supporting information
Providing complete information will help us investigate your request more efficiently.
9. Refund Processing
After receiving a refund request, we will review the subscription and payment records.
If the refund is approved, we will normally attempt to return the eligible amount through the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI service, payment gateway, or other payment service provider.
Any processing time controlled by a third-party payment provider is outside the direct control of Gana Adhikar.
10. Payment Gateway Issues
Payments may be processed through third-party payment gateways or financial service providers.
Temporary failures, processing delays, bank authorization issues, or other payment-provider problems may occur outside Gana Adhikar's systems.
If your account has been charged but your subscription has not been activated, please contact us with your transaction details so that we can verify the payment.
11. Policy Changes
Gana Adhikar reserves the right to modify or update this Refund & Cancellation Policy when necessary. Any updated policy will be published on our website and will become effective from the date stated on the updated policy, subject to applicable law.
12. Contact Us
For subscription payment, cancellation, or refund-related assistance, please contact:
Gana Adhikar
Unity Media & Infrastructure Limited
Fazham Complex, Hatigaon Chariali
Guwahati – 781038
Kamrup Metro, Assam, India
Phone: +91 9401114444
Email: ganaadhikar@gmail.com
Website: https://ganaadhikar.com
We recommend including your registered account information and transaction ID when contacting us regarding a payment or refund so that we can assist you as quickly as possible.